Why have these sites been chosen to reopen but not others?
The trust is rolling out a phased re-opening which ensures the safety of our customers and staff and means that new regulations are applied to the highest standards.

For the safety of our staff and customers, only venues where we can ensure social distancing can be practised will reopen in this first phase, we will be updating customers with details of additional facilities when we implement the second phase of re-opening.

We would ask you for your support and patience while we work hard to prepare Covid-ready facilities.

Why is my child’s class not returning?
Fife Sports and Leisure Trust manage 14 facilities across Fife and not all are suitable to accommodate the required Covid-19 health and safety requirements. The trust is rolling out a phased re-opening which ensures the safety of our customers and staff and means that new regulations are applied to the highest standards. For the safety of our staff and customers, only venues where we can ensure social distancing can be practised will reopen in this first phase, we will be updating customers with details of additional facilities when we implement the second phase of re-opening. If we have any vacant spaces in the classes that are returning, customers can request to move classes. Our Learn to Swim co-ordinators will happily assist further. We would ask you for your support and patience while we work hard to prepare Covid-ready facilities.

How do I restart my Learn to Swim Direct Debit membership?
You don’t have to do anything; your membership access will be automatically restarted on the 12th October 2020 and your next Direct Debit payment will be taken on the 1st November 2020.

I’ve cancelled my Direct Debit with the bank, how do I re-start it?
We are not able to re-activate a Direct Debit if it has been cancelled by you through your bank. Please visit your local leisure centre to complete a new application and hand in to reception.

I don’t feel comfortable coming back now, can I continue to freeze my membership payments?
Yes, please contact us at Aquaticsadmin@fifeleisure.org.uk for further details. I’m an instalment payer i.e. pay 5 times throughout the year.

When is my child’s swimming lessons due to be paid?
Our Learn to Swim Programme is returning on a phased approach. If your child’s class is due to return payment can be made at reception or over the telephone. All return payment details will be included in our communication to you and available on our website

I would like my child to continue with swimming lessons however I’m struggling financially to make the payments. What can I do?
Speak with your Learn to Swim Co-ordinator and we can work with you, to maintain your child within the programme.

Why are you recommending we come to swimming lessons ‘Beach Ready’?
What we mean by ‘beach style turn up and swim’ is that, wherever possible, arrive at the pool already wearing your swimming costumes underneath your clothes, having already showered at home. We are encouraging swimmers to do this to minimise the time spent in changing areas. Similarly, we are encouraging swimmers to shower at home after their swimming lesson, again to minimise the time spent in the changing and shower areas after each lesson.

What do I do with my child’s belongings when they are changed?
Locker use is limited therefore we recommend that all personal belongings are stored in a bag and retained by you at all times.

Why is my child’s swimming lesson in a different part of the pool?
Due the varied layouts of our leisure centres, we need to maintain social distancing between our swimming instructors and customers, so, it may be necessary to utilise all available pool space and deliver our swimming lessons from different areas of the pool.

I’m a single parent family, with two children. Your recommendation is one adult to accompany one child to lessons. What can I do?
Our recommendation of one adult to one child is to reduce the amount of people in our facilities at one time. If you are experiencing difficulties due to your personal circumstances, please speak with your Learn to Swim Co-ordinator.

My child is currently in pre-school class but will be starting primary 1 in August, what happens now?
We will be working through our lists of children progressing to the next level and contacting parent/carers as soon as spaces become available. Due to our programmes returning on a phased approach its likely that this will take us a little longer than previous years. In the meantime, your child’s swimming instructor will ensure that during the lessons, your child will be learning new skills.

Can I still spectate whilst my child is in swimming lessons?
Yes, however spectating facilities are limited in each centre to maintain social distancing.

I attend the Adult & Child classes, what do I do with my belongings whilst we are in the pool?
There is limited available changing rooms and lockers in our changing rooms for you to use.